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RWE study case

Repaired, Not Replaced: How RWE Gains Efficiency, Sustainability, and Trust Through Repairs

Problem: Special Component Malfunction – No Replacement Available

During the decommissioning of a nuclear power plant, all components must meet the highest technical standards. Since 2005, RWE Nuclear GmbH had been using a custom-made membrane keyboard – a crucial part of a safety-critical system controlling the fuel assembly loading machine.

After many years of flawless operation, one of the keyboards partially failed. Buying a new one was not an option: "The keyboard is no longer produced. An alternative part might require approval from authorities."

Replacing it would have meant considerable effort, delays, and regulatory hurdles.

Action: Repair as a Sustainable and Pragmatic Solution

The decision was made to repair the keyboard – a solution that made sense both technically and operationally.
"Repair is usually our preferred option – and in this case, it was clearly the best choice."

The keyboard was fully restored. In addition to regaining functionality, the worn membrane surface was replaced – a bonus that was well received:
"Excellent – the keyboard works flawlessly again, and the new membrane enhances its value."

Communication throughout the repair process was also especially praised:
"Everything was described in detail – even with pictures – about what would be repaired. We were well supported and informed."

Effect: Full Functionality Without Costly and Time-Consuming Changes

Thanks to the repair, the keyboard was quickly and reliably brought back into operation – with no bureaucratic hassle or system adjustments required. For RWE, this meant:

  • Cost savings
  • Time savings
  • Avoidance of regulatory complexity 

"Our requirements were directly addressed – with clear communication and absolute reliability."

For other companies using specialised or long-standing system components, repair can be a real alternative:
"When products are no longer available, repair or alternative solutions should be offered right away – that saves a tremendous amount of time."

Conclusion: Repair Instead of Replace – For More Sustainability, Operational Security, and Trust

GETT's repair services help companies act resource-efficiently, continue using technology sensibly, and still meet the highest standards for safety and quality.