Service

CONTACT US

United States of America

GETT® North America LLC 2323 S. Voss Road | Suite 203M Houston, TX 77057 United States of America

phone: +1 832 649 7822    fax: +1 877 588 2172
E-Mail: info@gett-na.com   Internet: www.gett-na.com

 

SERVICE: CLEANING INSTRUCTIONS

You have opted for professional operating controls that are “Made in Germany” now that you have purchased a data input device made by GETT® Gerätetechnik GmbH. We would like to support you with recommendations on how to clean the units and suitable cleaning agents so that the design and functions are maintained for as long as possible.

If you are uncertain about using your preferred cleaning agent or disinfectant, you can contact us at any time.

Cleaning stainless steel

Use a soft cloth and normal cleaning agents suitable for stainless steel surfaces when cleaning our keyboards. Place a small amount of the cleaner on the dampened cloth and remove any dirt with circular movements and only slight pressure. Then wipe the cleaned surface with a damp cloth in order to remove any remaining cleaning agent. When disinfecting, we recommend that you use an alcohol-based disinfectant in line with the manufacturer’s specifications.

Never use any abrasive substances, such as steel wool or aggressive scouring agents, to remove stubborn marks. Do not use any cleaning agents containing substances that are listed as non-resistant in the following table.

Resistance stainless steel

Cleaning glass, silicone and film

Use a soft cloth and a vinegar-based household cleaner to clean our keyboards. Exert slight pressure with the cloth, which has been soaked with the cleaner and then squeezed out, and remove any dirt with circular movements. Then wipe the cleaned surface with a damp cloth in order to remove any remaining cleaning agent. When disinfecting, we recommend that you use an alcohol-based disinfectant in line with the manufacturer’s specifications.

Never use any abrasive substances, such as steel wool or aggressive scouring agents, to remove stubborn marks. Do not use any cleaning agents containing substances that are listed as non-resistant in the following table.

Resistance glass, silicone and film

SERVICE: RESISTANCE TO MATERIALS

The following information about resistance to materials should enable you to use our products without any problems. The list serves as a useful guide in the light of the variety of  parameters that can affect operations and the idealised and simplified testing conditions. It goes without saying that you can contact us at any time if you have any problems.

If customers so wish, we can have materials tested in our laboratory to see whether they resist any chemicals that are not listed.

WARRANTY AND GUARANTEE

German law applies to all purchase agreements and any contracts to produce a work with GETT™. This particularly concerns the following warranty and guarantee sections of the German Civil Code.


Warranty


The crucial warranty sections for purchase agreements are:

§ 437 - Buyer rights in the case of defects
§ 438 - The limitations on claims for defects

As a result, the warranty for GETT® products is generally 2 years. 

The crucial warranty sections for contracts to produce a work are:

§ 634 - Customer rights in the case of defects
§ 634a - The limitations on claims for defects

Please view in addition our terms and conditions


Guarantee


German law stipulates that any guarantee is a voluntary obligation on part of a manufacturer or seller. Guarantees apply in addition to a company’s statutory liability for any defects (warranty). 

§ 443 - Guarantees

GETT® provides guarantees on selected products: